Terms and Conditions

1. Introduction

Welcome to aqviabath.com. This website is operated by Aqvia Bath and provides information about bathroom products including shower sets, kitchen and basin faucets, and bathroom accessories.

By using this website, submitting an inquiry, requesting a quotation or communicating with Aqvia Bath, you agree to these Terms and Conditions.

2. Website Use

You agree to use this website only for lawful and appropriate purposes related to product browsing, inquiry communication, quotation requests or business discussion.

• You must not misuse this website, interfere with website security or attempt unauthorized access.
• You must not submit false, misleading, harmful or unlawful information through our forms.
• You must not copy, reproduce or misuse website content for unauthorized commercial purposes.
• We may update, suspend or remove website content, product pages or functions at any time.

3. Product Information

Product descriptions, images, finishes, specifications, sizes, packaging details and other website content are provided for general reference and inquiry communication.

• Actual product details may vary depending on model, batch, finish, supplier update or confirmed customization.
• Colors and finishes shown online may appear different due to screen settings, lighting and photography conditions.
• Product availability, specifications and packaging may change without prior notice.
• Final product details should be confirmed by quotation, invoice, sample review or written communication before order confirmation.

4. Inquiries and Quotations

You may submit product inquiries through website forms, quote request pages, email or WhatsApp. We may use the information you provide to recommend products and prepare quotation details.

• A quotation may depend on product model, quantity, finish, packaging, customization, shipping destination and trade term.
• Prices shown or discussed are not final unless confirmed in writing by Aqvia Bath.
• Quotations may have validity periods and may change due to material cost, exchange rate, logistics cost or product availability.
• Submitting a quotation request does not create a confirmed order until both sides agree to final details.

5. Samples, Custom Products and Orders

Sample orders and custom product requests may be arranged after product details, cost, payment terms and delivery details are confirmed.

• Sample availability, sample cost and shipping cost must be confirmed before arrangement.
• Custom logo, packaging, finish, color or configuration requests must be confirmed before production.
• Custom products may not be cancelled or returned once production has started, unless otherwise agreed in writing.
• Bulk order lead time depends on product type, quantity, customization and production schedule.
• Customers are responsible for checking and confirming order details before production or shipment.

6. Pricing and Payment

Pricing and payment terms are handled according to confirmed quotation, invoice or written agreement.

• All prices, currencies, payment methods and payment schedules must be confirmed before order processing.
• Bank charges, payment processing fees, currency conversion fees or local charges may depend on the payment method and buyer location.
• Orders may not be processed until required payment or deposit is received and confirmed.
• Aqvia Bath may refuse or cancel an order discussion if payment, product details or required information cannot be confirmed.

7. Shipping, Customs and Trade Terms

Shipping arrangements, delivery method, trade terms, destination charges and customs responsibilities must be confirmed before order shipment.

• Available trade terms may include EXW, FCA, FOB, CFR, CIF, CPT, CIP, DAP, DPU or DDP depending on order details.
• Final shipping cost depends on product size, weight, quantity, packaging, destination and selected logistics method.
• Import duties, customs clearance fees, local taxes, destination charges or other local fees are handled according to the confirmed trade term.
• Delivery time is an estimate and may be affected by customs, carrier delays, holidays, weather, port congestion or other factors outside our control.
• Customers should provide complete and accurate shipping information before shipment.

8. Returns, Replacement and Quality Issues

Product return, replacement or refund requests are handled according to our Refund and Returns Policy and the confirmed order situation.

• If a product arrives damaged, missing or incorrect, please contact us with photos, videos and package details as soon as possible.
• Quality issue review may require product photos, videos, order reference, quantity affected and description of the problem.
• Possible solutions may include replacement parts, replacement product, partial refund, credit or other agreed arrangement.
• Issues caused by incorrect installation, misuse, modification, improper storage or unsuitable application may not qualify for refund or replacement.

9. User Information and Communication

When you submit an inquiry, you agree that Aqvia Bath may use the information you provide to contact you about product requests, quotation details, sample arrangements or order communication.

• You are responsible for providing accurate contact information and product requirements.
• We may contact you by email, WhatsApp or other communication method you provide.
• Information submitted through this website is handled according to our Privacy Policy.
• Please avoid sending unnecessary sensitive personal information through website forms.

10. Intellectual Property

Website content, page design, product text, images, graphics, brand elements and other materials on aqviabath.com are owned by Aqvia Bath or used with permission.

• You may not copy, reproduce, modify or distribute website content without written permission.
• Brand names, logos and product presentation materials must not be misused or represented as your own.
• If you provide logo artwork or custom branding files, you confirm that you have the right to use those materials.

11. Limitation of Liability

Aqvia Bath aims to provide accurate product information and clear communication. However, website information is provided for reference and inquiry purposes.

• We do not guarantee that the website will always be uninterrupted, error-free or fully up to date.
• We are not responsible for losses caused by incorrect information submitted by the user.
• We are not responsible for delays or costs caused by customs, carriers, destination regulations or events beyond our reasonable control.
• Any product supply responsibility must be based on the final confirmed quotation, invoice, written agreement and applicable order terms.

12. Changes to These Terms

Aqvia Bath may update these Terms and Conditions from time to time to reflect website changes, business updates or operational requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated terms.

13. Contact Us

If you have questions about these Terms and Conditions, product inquiries, quotation details or order communication, please contact Aqvia Bath: