How We Collect, Use and Protect Your Information

1. Introduction

Aqvia Bath operates the website aqviabath.com and provides bathroom product information, product catalogs, quotation request support and communication channels for customers interested in shower sets, kitchen and basin faucets, and bathroom accessories.

By using our website or submitting information through our forms, email or WhatsApp, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when you contact Aqvia Bath, submit an inquiry, request a quotation or communicate with us about products.

Information you may provide

• Your name and contact details, such as email address, phone number or WhatsApp number.
• Company name, store name or purchasing organization information.
• Product category, product model, estimated quantity and customization requirements.
• Messages, attachments or product sourcing details that you choose to send to us.
• Shipping destination, target market or other information needed to prepare a quotation.

Information collected automatically

• Basic website usage data, such as pages visited, browser type, device type and approximate visit time.
• Technical information that helps us keep the website secure, improve performance and understand general website activity.

3. How We Use Your Information

Aqvia Bath uses collected information mainly to respond to your product inquiries and provide better communication support.

• To reply to your product inquiries, quotation requests and messages.
• To recommend suitable shower sets, faucets or bathroom accessories based on your needs.
• To prepare quantity-based quotations, product details and customization information.
• To communicate about custom logo, packaging, color, finish, sample order or delivery-related details.
• To improve our website content, product presentation and customer communication process.
• To prevent spam, misuse, security issues or unauthorized website activity.

4. Cookies and Website Data

Our website may use cookies or similar technologies to support normal website functions, improve browsing experience, remember basic preferences and understand general website activity.

You can control or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

5. Information Sharing

Aqvia Bath does not sell your personal information. We may share limited information only when necessary for website operation, communication, security, quotation preparation or legal compliance.

• Website hosting, email delivery, form processing or security service providers that help operate our website.
• Logistics, packaging or sourcing partners when such information is necessary to support your quotation or order discussion.
• Authorities or required parties when disclosure is necessary to comply with applicable laws, regulations or valid legal requests.

6. Data Retention

We keep inquiry and communication information only as long as needed for business communication, quotation follow-up, customer service, record keeping or legal compliance.

If you want us to delete or update your inquiry information, you may contact us using the details below.

7. Data Security

We take reasonable steps to protect information submitted through our website, forms and communication channels. However, no website, email system or online transmission method can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through website forms or public communication channels unless necessary.

8. Your Choices

You may contact Aqvia Bath to request access, correction or deletion of the information you have provided to us, subject to reasonable verification and applicable requirements.

• You may choose not to submit optional information in our forms.
• You may request that we stop contacting you about a specific inquiry.
• You may update your contact or company information by sending us a message.
• You may control cookies through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or how Aqvia Bath handles your information, please contact us: